Refund policy

Permission to Return and to Receive Credit

Guarantee for a secure and long-lasting bond is only given when following the specified temperature and pressure conditions.

We recommend evaluation on test material.

Due to the various influences which occur from production and transfer of plotter letterings, consistency of the carrier materials and washing and cleaning conditions, product liability can only cover the unprocessed material.

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims caused during transit will be our responsibility.